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Shipping and Returns
Can I return vouchers?
  Voucher exchanges and refunds are strictly prohibited. All voucher purchases are final.

CompTIA Voucher Terms and Conditions:
  • One voucher is valid for one exam.
  • Vouchers are program specific, and in some cases, exam specific. Ensure you have made a voucher purchase for the correct exam. Please take care in reading the content of each voucher description before confirming payment.
  • Vouchers are only available for purchase and use in North America: Vouchers are not redeemable outside the North American region.
  • Candidates must register and take their examination prior to the voucher expiration date: Voucher expiration dates cannot be extended under any circumstances.
  • CompTIA and participating test providers are not responsible for lost or stolen vouchers or voucher numbers.
  • Vouchers cannot be redeemed for cash or credit.
  • Vouchers are non-refundable, non-returnable and non-transferable.
  • Vouchers are not applicable towards exams that have already been taken.
  • CompTIA vouchers may not be resold.
Has my order shipped?
  To view your Order Status, you must first login to access your account. This ensures that your private information will be secure. To login to your account, click the "My Account" link at the top right hand side of our site and then click "Review orders / track packages" to check your order status.
How much is my shipping?
  Shipping charges vary by carrier and are automatically calculated at checkout. To calculate shipping on your selected items, add items to your shopping cart and proceed to the checkout page where you can select a shipping method.
How do I return my product?
  Please click here for more information on returning an item.
What is your return policy?
  Please see our Return Policy for complete details.

Can I return vouchers?

Voucher exchanges and refunds are strictly prohibited. All voucher purchases are final.

CompTIA Voucher Terms and Conditions:
  • One voucher is valid for one exam.
  • Vouchers are program specific, and in some cases, exam specific. Ensure you have made a voucher purchase for the correct exam. Please take care in reading the content of each voucher description before confirming payment.
  • Vouchers are only available for purchase and use in North America: Vouchers are not redeemable outside the North American region.
  • Candidates must register and take their examination prior to the voucher expiration date: Voucher expiration dates cannot be extended under any circumstances.
  • CompTIA and participating test providers are not responsible for lost or stolen vouchers or voucher numbers.
  • Vouchers cannot be redeemed for cash or credit.
  • Vouchers are non-refundable, non-returnable and non-transferable.
  • Vouchers are not applicable towards exams that have already been taken.
  • CompTIA vouchers may not be resold.
When will my order ship?
  Please see individual product pages for more information on the availability of each product. Also, after placing your order, you may login to the "My Account" link at the top right hand side of our site and then click "Review orders / track packages". You will receive a shipment confirmation email when your order has shipped and tracking information within 1-2 business days of shipment. Standard shipping via UPS Ground is 3-7 days.



Digital products will be emailed within 1 business day of your order being submitted. Please contact customer service if you have not received you digital products within 1 business day of purchase. Physical products that are in stock will usually ship within 1-2 business days after placing the order. You will receive an email with your tracking information once the product has shipped.